Frequently Asked Questions

Everything You Need to Know About Hiring a SlushBro.

Six categories below. Tap any one to expand and see every question we get asked most. Each section also includes a quick Get a Quote shortcut so you can move when you’re ready.

SlushBro charges monthly at the start of each month, with a minimum hire period of 4 months. After the initial term your hire rolls month to month. Discounts apply based on the number of machines hired and for upfront pre-payment.
Four months. After that, your hire continues on a month-to-month basis with no further lock-in.
Yes. SlushBro offers volume discounts based on the number of machines you hire across your venue, brand activation or distributor network. Share your rough machine count when you request a quote and we’ll price accordingly.
Ongoing maintenance and servicing, replacement units if a fault arises, staff induction support, access to our batch recipe library and our full support team. Delivery and end-of-hire collection are quoted separately because cost varies by location and machine type. The complete pricing breakdown comes with your quote.
There are no call-out fees during your hire. Delivery and end-of-hire collection are quoted separately, with the cost varying by location and machine type. The full breakdown comes with your quote.
Use the Get a Quote page on our website. Tell us about your venue, brand or distribution network plus your rough machine count and target states. We’ll respond with a tailored proposal.
Two Icetro configurations. The Icetro Double Bowl Slush Machine is our flagship for venues running two recipes or higher volume. The Icetro Single Bowl is more compact for tighter bars or single-recipe service.
Each 12L bowl yields approximately 60 to 70 serves at 200ml per batch, made from roughly 10 to 12 litres of unfrozen liquid contents including alcohol.
395 × 468 × 897 mm (W × D × H). Weight 51kg empty. Rubber feet keep your bar surface free from damage or scratches.
240 × 468 × 897 mm (W × D × H). Significantly more compact than the Double Bowl, designed for tighter bar setups while delivering the same per-bowl output.
Runs off a standard Australian electrical outlet. Power consumption is 1,020W for the Double Bowl and 720W for the Single Bowl.
Yes. Both Icetro variants offer frozen and chill modes. Chill mode keeps pre-mixed cocktails continuously stirred and chilled when a frozen serve isn’t required.
Australia-wide via our national courier network. We ship from our Melbourne warehouse to every state, including regional and remote venues. Delivery cost is quoted separately based on your location and machine type.
Once your hire is confirmed, machines typically land within a week via our national courier partners. If custom branding is being applied, allow 5 to 7 business days from artwork sign-off to dispatch.
Machines arrive pre-assembled via our national courier network with detailed user manuals and how-to guides. Setup is plug-and-play once it lands. Every machine also carries a QR code linking to a live operating guide for your team.
Our goal is to ensure you always have a functional machine. If a fault can’t be resolved remotely, we dispatch a replacement unit to your venue within 2 to 5 business days at no additional cost. Your hire keeps running uninterrupted.
SlushBro ships you all the packing supplies you need for an easy collection, no matter where you are in Australia. Once packed, our courier partners handle pickup. Collection cost is quoted separately based on your location and machine type.
Yes. Every machine can be custom branded before it leaves our Melbourne warehouse. Lid strips, body panels and signage are produced and applied in-house to your specifications.
Allow 5 to 7 business days from artwork sign-off to dispatch. Replacement units sent during your hire arrive with the same branding already applied so the activation never breaks.
Print-ready vector files (PDF, AI or EPS) sized to our brand templates. Our team will share the template files when you’re ready to brief artwork.
Yes. Multi-brand flexibility is built into our distributor model. Individual machines can be branded to different brands within your portfolio so each placement matches the right product for that venue segment.
Yes. SlushBro can supply syrups nationwide if you’d prefer a ready-to-pour solution.
No, SlushBro does not supply alcohol. We will recommend the best spirit pairings for each flavour and help you structure profitable serves.
Yes. Unlike most slush machine hire companies, we do not force you to use our syrups. You’re free to design your own recipes. We do ask to review the full recipe before service to confirm it won’t damage the machine.
Yes. SlushBro has a catalogue of proprietary batch recipes provided to all long-term hire customers, built from off-the-shelf products commonly found behind the bar.
Vodka, rum, tequila, gin, liqueurs and pre-mixed RTDs all work well. Higher-ABV spirits need to be carefully balanced with water content so the mix freezes correctly. Our recipe library and team will guide you on ratios.
The customer handles general weekly upkeep (cleaning and minor maintenance) that takes 15 to 20 minutes per week and is fully documented. SlushBro handles all servicing, faults, parts and major maintenance throughout the hire period.
15 to 20 minutes per week of cleaning and minor checks. We provide step-by-step instructions during induction and via a QR code on every machine that links to a live operating guide.
Every machine carries a QR code linking to a live operating guide. For anything not covered there, our support team is available via the Support Request Form on the SlushBro website.
Yes. Every machine ships with documented operating instructions plus a QR code on the unit itself that links to a live, always-up-to-date guide. Backed by 50+ five-star Google reviews from partners across Australia.
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Still Have a Question? Let’s Talk.

Whether you’re quoting a brand activation, adding SlushBro to your distributor range, or booking a machine for your venue, our team can walk you through pricing, delivery and setup in one quick conversation.